Tip: Click any question to expand it. For legally binding terms, please refer to our Terms & Conditions and our Cancellation/Return Policy. Statutory consumer rights are not limited.

Yes. Our furniture is produced using traditional craftsmanship. Hand-finished work can naturally include subtle variations (for example grain, patina nuances, and small surface differences) — a hallmark of genuine artisan production.

Our furniture is built on stable wood frames. Selected models feature natural marble (for example table tops and certain consoles/sideboards). The binding information for each product is always the specification in the product description.

Both are possible. Many finishes are elegant satin to softly lustrous. Depending on the model and materials, matte, antiqued, or higher-gloss options may be available on request.

Yes. Our items are brand new unless explicitly described otherwise (for example showroom pieces or clearance items).

Use soft, dry or slightly damp cloths, and avoid harsh chemicals or abrasive sponges. Protect marble from acids (such as vinegar or citrus), use coasters, and wipe spills promptly. For upholstery, gentle care and avoiding prolonged direct sunlight helps reduce fading.

Yes. Many models can be tailored in frame colour, patina, upholstery, details, and size. We confirm feasibility and specifications in writing before production begins.

Custom-made goods produced to customer specifications or clearly personalised are generally excluded from the statutory right of withdrawal (subject to the legal requirements and the terms in our Cancellation/Return Policy). Please review dimensions and specs carefully before approving production.

Yes. We assist B2B projects with tailored specifications, coordinated finishes and fabrics, and professional logistics planning. For larger projects, we can advise on quantities, timing, and material choices.

Typically 8–12 weeks, depending on the model, materials, and production capacity. The binding timeline is the one stated in your quote or order confirmation.

Depending on your checkout country and availability, we offer PayPal, Klarna (e.g. Pay Now/Sofort, Pay Later/invoice, instalments), credit/debit cards, and bank transfer. The payment methods shown at checkout are binding.

Yes. You will receive an invoice issued by Möbel Lippold MC GmbH. For EU B2B transactions, different VAT rules may apply where legally permitted and when required information is provided; the checkout details and legal requirements apply.

Yes. Standard purchases can be placed securely through the online shop. For larger projects, custom requests, or B2B orders, we can provide a written quote via email.

The shop is generally billed in EUR. Some payment providers may convert automatically. Any exchange rates and fees are governed by your payment provider.

Worldwide shipping is available on request. We arrange each shipment individually with trusted logistics partners and always aim for the safest and fastest feasible solution.

Germany & EU: typically 3–10 working days (standard), express 1–3 working days (where available). Worldwide deliveries are arranged on request and can vary due to customs and local import processes.

Shipping costs are calculated at checkout based on destination, dimensions, weight, and shipping method. Oversized or freight items may require special handling; any additional costs will be shown before purchase or confirmed in writing before dispatch.

Standard delivery is curbside or to the building entrance (depending on method and local conditions). Carry-in, upstairs delivery, and placement/installation can be requested for an additional fee where available. Please request this at checkout or contact us before ordering.

Please inspect packaging and goods on delivery. If visible damage exists, take photos immediately and, if possible, have the carrier note the damage. Contact us promptly with your order number and photos. This supports fast handling, while your statutory rights remain unaffected.

Yes. Collection or a customer-arranged carrier is possible. Please book an appointment in advance so we can prepare safe handover.

Consumers generally have a statutory right of withdrawal for non-customised goods (see our Cancellation/Return Policy for details and exceptions). Custom-made or clearly personalised furniture is generally excluded from the right of withdrawal where the legal requirements are met.

Email us with your order number. We will guide you through the next steps. A valid withdrawal requires a clear statement within the statutory period (see policy).

For standard withdrawals, the customer generally bears the direct return costs unless otherwise stated in the Cancellation/Return Policy. For legitimate defects, statutory warranty rights apply.

In case of withdrawal, refunds are generally issued within 14 days after we receive your withdrawal notice. We may withhold reimbursement until we receive the goods back or until you provide proof of return shipment (whichever occurs first). Refunds are made using the original payment method unless explicitly agreed otherwise.

You are responsible for safe packaging and careful dispatch. If the returned item arrives damaged, we will assess the situation. A loss in value may lead to compensation where it results from handling beyond what is necessary to inspect the nature, characteristics, and functioning of the goods. The governing rules are those in our Cancellation/Return Policy and the applicable law.

Yes. Visits are available by appointment so we can plan dedicated time for advice and presentation.

MACE Heritage is our registered premium line under Möbel Lippold MC GmbH, focused on baroque and classically inspired designs, refined finishes, and curated collections.

Email: info@moebel-lippold.com
Phone (Office): +49 6103 3767838
Mobile / WhatsApp: +49 152 0256 0286
Address: Frankfurter Straße 123, 63303 Dreieich, Germany

Statutory warranty rights apply. Please email us photos, a short description, and your order/invoice number. We will review and propose the next steps transparently.