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The available shipping method depends on the product, item size, weight, delivery address, and the services required.
For small and medium-sized items, we usually ship with parcel delivery services such as DHL or GLS, where available.
For larger furniture items, delivery may be arranged through a freight carrier, furniture delivery service, or individual delivery arrangement. The exact method depends on the size and weight of the item, the delivery location, and any special handling requirements.
For some products or delivery addresses, shipping costs may need to be calculated individually. In this case, we will contact you or ask you to request a shipping quote before completing the order.
Available shipping methods and costs will be shown during checkout where possible.
If you have questions about shipping for a specific product, please contact us at [email protected].
Yes, international shipping may be available depending on the product, destination country, item size, and required delivery service.
Small and medium-sized items may be shipped internationally where DHL, GLS, or another suitable carrier is available. For larger furniture items, international delivery usually requires an individual shipping quote, as costs and delivery options depend on the delivery address, item size, weight, and handling requirements.
Available shipping options and costs may be shown during checkout where possible. If international shipping is not automatically available for your address, please contact us at [email protected] before placing your order.
We will be happy to check the best possible delivery option for you.
Delivery times depend on the product, availability, delivery address, and selected shipping method.
For in-stock small and medium-sized items shipped by DHL or GLS, delivery usually takes 3 to 10 working days after payment has been received or confirmed.
For larger furniture items, delivery times may vary depending on the delivery address, item size, delivery route, and the services required or available, such as freight delivery, arranged delivery, or special handling. In this case, we or the delivery partner will contact you with further information about the delivery date and delivery process.
Made-to-order products usually take around 8 to 12 weeks, depending on the manufacturer, production schedule, and product specifications.
If a product has a specific delivery time, this information will be shown on the product page or during checkout where available.
Once your order has been dispatched, you will receive a shipping confirmation by email with tracking information, if available.
If you have questions about the delivery time of your order, please contact us at [email protected] and include your order number.
At MACE Heritage by Möbel Lippold MC GmbH, we offer several secure payment methods to make your purchase as convenient as possible.
Depending on your country, order value, and availability during checkout, you may be able to pay with:
PayPal, including PayPal installment options where available
Mollie payment methods, which may include various local and international payment options
Klarna, where available
Bank transfer, paid safely through your own bank account
The available payment methods will be shown during checkout before you complete your order.
If you choose bank transfer, you will receive the payment details during the order process. Your order will be processed once the payment has been received or confirmed.
After placing your order, you will receive an order confirmation by email. Once your payment has been received or confirmed, you may also receive a payment confirmation and your invoice or related order documents.
Yes, buying online from MACE Heritage by Möbel Lippold MC GmbH is safe. Our checkout process is designed to protect your personal, order, and payment information.
We offer secure payment options such as PayPal, Mollie, Klarna, and bank transfer where available. Depending on your country, order value, and the selected payment provider, you may also see additional payment methods during checkout.
With PayPal, you may be able to pay securely through your PayPal account, and PayPal installment options may be available depending on eligibility. Mollie also provides a range of secure payment methods, which may vary by country and customer preference. Klarna options may also be shown when available.
If you choose bank transfer, you make the payment safely through your own bank account using the payment details provided during the order process.
We do not ask you to send sensitive payment information by email. Before completing your order, you can review all details, including your products, delivery address, billing information, shipping method, payment method, and total amount.
After placing your order, you will receive an order confirmation by email. Once your payment has been received or confirmed, you may also receive a payment confirmation and your invoice or related order documents.
If you are unsure about anything before placing an order, you can contact us at [email protected].
Placing an order with MACE Heritage by Möbel Lippold MC GmbH is simple. Choose the product you would like to purchase, select the available options if applicable, and add the item to your cart.
Once you are ready, go to the checkout page and enter your delivery details, billing information, and preferred payment method. Before completing your order, you can review all details, including the products, delivery address, shipping method, and total amount.
You can place your order as a guest or create a customer account during checkout. Creating an account is optional, but it gives you access to useful benefits such as viewing your order history, managing your order details, and requesting cancellations through the website when available.
After your order has been placed successfully, you will receive an order confirmation by email. Once your payment has been received or confirmed, you may also receive a payment confirmation. Your invoice and further order documents will be provided by email or made available according to the order process.
If you have any questions after placing your order, please contact us at [email protected] and include your order number.
If you would like to cancel or change your order, please contact us as soon as possible or use your customer account if you created one during checkout.
Customers with an account may be able to request an order cancellation directly through the website, depending on the current status of the order. This is one of the benefits of creating an account, as it allows you to manage your order more easily.
If you checked out as a guest, please email us at [email protected] and include your order number.
We will do our best to update or cancel your order before it has been processed, packed, or shipped. Once an order has already been dispatched, changes or cancellations may no longer be possible.
For larger furniture items or arranged deliveries, please contact us immediately so we can check the current status of your order and advise you on the available options.
Please note: Custom-made, personalized, or specially ordered items may not be eligible for cancellation once production or ordering has started.
No, you do not need to create an account to place an order with MACE Heritage by Möbel Lippold MC GmbH. You can complete your purchase as a guest.
Creating an account is optional, but it may make future orders easier. With an account, you can view your order history, manage your details, and access your order information more conveniently.
If you need help with your order, you can always contact us at [email protected] with your order number.
Once your order has been processed and shipped, you will receive a shipping confirmation by email. This email will include your tracking information, if tracking is available for your delivery method.
For parcel deliveries, you can use the tracking link provided in the email to follow the status of your shipment.
For larger furniture items delivered by freight carrier or arranged delivery, tracking may work differently. In this case, we or the delivery partner will contact you with further information about the delivery date and delivery process.
If you have not received tracking information or need help with your order, please contact us at [email protected] and include your order number.
If you would like to return a product, please contact MACE Heritage by Möbel Lippold MC GmbH within 14 days of receiving your order.
To start a return, please email us at [email protected] with your order number, the item you wish to return, and the reason for your request. Our team will then confirm the next steps and provide the correct return instructions.
Please make sure the product is returned unused, undamaged, and, where possible, in its original packaging. For furniture and larger items, please do not send the item back without contacting us first, as we may need to arrange or confirm a suitable return method.
Once we have received and checked the returned item, we will process your refund using the original payment method.
Please note: Custom-made, personalized, or specially ordered items may be excluded from return unless they arrive damaged or defective.
