Loading
Loading
(1) These Terms and Conditions apply to orders placed through www.moebel-lippold.com between Möbel Lippold MC GmbH, Frankfurter Straße 123, 63303 Dreieich, Germany, and its customers.
(2) A consumer is a natural person entering into a transaction predominantly outside their trade, business or profession within the meaning of Section 13 of the German Civil Code (BGB).
(3) A business customer is a person or entity acting in the course of its commercial or independent professional activity within the meaning of Section 14 BGB.
(4) Individual agreements prevail over these terms. Mandatory consumer protection rights remain unaffected.
(1) Product listings constitute an invitation to submit an order and are not legally binding offers.
(2) Customers may review and correct their details before submitting an order.
(3) Clicking the order button clearly indicating an obligation to pay constitutes a binding offer to purchase.
(4) An automatic acknowledgment confirms receipt of the order but does not constitute acceptance unless expressly stated. A contract is formed when we expressly accept the order in text form or dispatch the goods.
(5) Payments may be processed before our express acceptance. If we do not accept the order, payments already received will be refunded without undue delay.
(6) External payment services, including Mollie, PayPal and Klarna, may apply their own payment terms. Statutory rights remain unaffected.
(7) Written individual offers are valid for the period stated in the offer or, if no period is specified, five calendar days.
(1) Consumer prices include applicable VAT where required. Cross-border taxation is determined by the relevant legal provisions.
(2) Shipping costs that can reasonably be calculated in advance are displayed separately before the customer submits an order.
(3) Where shipping costs cannot reasonably be calculated in advance, customers are expressly informed that additional shipping charges may apply. Section 4 governs the quotation process.
(4) Available payment methods and the initial amount payable are shown at checkout.
(5) Certain payment methods may involve a creditworthiness assessment by the relevant payment provider.
(1) Payment for goods only: When the customer selects “Shipping costs on request”, the amount initially displayed and paid covers the ordered products only. Shipping is not included and is not offered free of charge.
(2) Reason for separate quotation: This option is used where shipping cannot reasonably be priced beforehand because of weight, dimensions, packaging, delivery destination or special freight requirements.
(3) Quotation: We will provide a separate shipping quotation within 2–5 business days after receiving the order. The quotation will specify the proposed shipping costs and relevant delivery details.
(4) Express acceptance: Customers are not required to accept the quotation. Additional shipping charges become payable only after the customer expressly accepts the specific quotation.
(5) Dispatch: Goods are dispatched after delivery has been agreed and the separately agreed shipping charges have been paid.
(6) No agreement: If no suitable shipping or collection arrangement can be agreed, the customer may request cancellation of the unfulfilled order. We will fully refund payments received for undelivered goods, no later than 14 days after cancellation is confirmed. Mandatory statutory cancellation, withdrawal and other consumer rights remain unaffected.
(7) We do not automatically charge additional shipping amounts to a previously used payment method. A separate payment requires an additional agreement.
(8) Goods awaiting a shipping agreement are not treated as ready for dispatch. Mandatory statutory delivery obligations remain unaffected.
(1) Where available at checkout, collection may be arranged by appointment from our warehouse in 63303 Dreieich, Germany. The appointment must be confirmed in advance.
(2) Delivery of stocked items in the Studio Collection within Germany or the EU generally takes 3–10 business days unless a different period is disclosed for the relevant product or order.
(3) Individually produced items in the Individual Collection generally require 8–14 weeks for production and delivery, subject to the delivery information agreed before purchase.
(4) For shipping quotations, a specific delivery period will be communicated as part of the subsequent shipping agreement. The 2–5-business-day quotation period is not a delivery estimate.
(5) Statutory rights regarding late delivery, non-delivery and impossibility of performance remain unaffected.
(6) For consumers, transport risk passes in accordance with mandatory consumer law. For business customers, the statutory provisions regarding transfer of risk apply where relevant.
(1) The goods remain our property until the relevant purchase price has been paid in full.
(2) Any extended retention-of-title arrangements for business customers must be agreed separately.
(1) Statutory rights concerning defective or non-conforming goods apply.
(2) For consumers, the regular limitation period for claims concerning defects in new goods is generally two years from delivery. Statutory rules on the burden of proof remain applicable.
(3) Wood grain, marble veining, patina and variations in natural materials may be characteristics of handmade furniture. Such characteristics do not generally override agreed product specifications or statutory conformity requirements.
(4) Customers are encouraged to report and photograph visible transport damage. Failure to do so does not remove statutory rights.
(5) Statutory inspection and notification requirements may apply to business customers where legally relevant.
(1) Consumers generally have a statutory right of withdrawal for distance contracts, as explained in our separate withdrawal policy.
(2) The legal exception for certain non-prefabricated products made according to a consumer's individual specifications or clearly personalised for them applies only where the statutory conditions are met.
(3) A product being made after an order, having a longer lead time or carrying the name “Individual Collection” does not automatically eliminate the right of withdrawal.
(4) An electronic withdrawal function is provided where legally required. The statutory possibility of communicating a withdrawal by other permitted means remains unaffected.
(1) Liability remains unlimited for intentional conduct, gross negligence, injury to life, body or health, and other cases where mandatory law requires unlimited liability.
(2) For minor negligence involving essential contractual obligations, liability may be limited, where legally permitted, to reasonably foreseeable damage typical of the contract.
(3) Mandatory product liability and other non-excludable statutory provisions remain unaffected.
(1) German law applies, excluding the UN Convention on Contracts for the International Sale of Goods, to the extent legally permissible.
(2) Mandatory consumer protections applicable under the relevant conflict-of-law rules in the consumer's country of habitual residence remain unaffected.
(3) Jurisdiction for business customers is determined in accordance with applicable statutory provisions. Where legally permissible, the place of jurisdiction is the location of our registered office.
(4) If an individual provision is invalid, statutory provisions apply in its place without affecting the remaining terms.
The order process, correction options, acknowledgment and acceptance are described in Section I § 2.
The designated contractual language is German. Other language versions are provided for customer convenience. Essential order details are supplied electronically and the order summary may be saved or printed before submission. Mandatory requirements for durable-medium disclosures remain applicable.
Materials, dimensions, surface finishes, available variants and other essential characteristics are described on the relevant product pages.
Applicable taxes and calculable shipping charges are disclosed before ordering. When “Shipping costs on request” is selected, additional shipping costs may apply but become payable only after express acceptance of a separate quotation.
The payment options, initial payment amount and relevant payment conditions are shown at checkout. Separate delivery charges require a separate agreement.
Section I §§ 4–5 and the pre-contractual delivery information apply. Deliveries outside the EU may incur import duties, import VAT or other charges. Information on possible charges and the agreed responsibility for them is provided before conclusion of the contract, subject to mandatory legal provisions.
Customers retain applicable statutory remedies relating to defective goods as described in Section I § 7.
Our separate withdrawal policy provides the statutory information about withdrawal rights, exceptions, the model withdrawal form and applicable return costs. Where goods cannot normally be returned by post, legally required information concerning return costs must be provided before contract formation.
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration body unless a legal obligation applies in an individual case.
The services below include known integrations and services requiring verification. Their activation, cookies and retention periods still need to be audited.
This overview is provisional and does not replace the full privacy policy.
